Terms and Conditions

PLUTO is operated by SAP Graphics.

GSTIN: 29CAJPP7778M1ZH

Principal business address: 285 Narayan Pillai Street, Commercial Street Cross, Shivajinagar, Bengaluru, Karnataka 560001.

Email: pluto.clothing.in@gmail.com

Phone: 8971150200

Business hours: 10:00 AM to 7:00 PM IST, Monday to Saturday.

You must be 18 or older to place an order. If you are under 18, a parent or legal guardian must place the order and accept these terms for you.

We sell and deliver within India only. We do not accept orders for delivery outside India.

We try to show colours, prints and fits accurately, but screens differ and slight variations are normal. Size charts are a guide; please check them before ordering. Items are sold while stock lasts.

All prices are in Indian Rupees (INR) and include applicable GST unless stated otherwise. Shipping charges, if any, are shown before you pay. We may change prices at any time, but the price shown when you place your order is the price you pay. If a price is listed wrongly by mistake, we may cancel the order and refund you in full.

An order is confirmed only when we send you an order confirmation after successful payment. We may cancel an order if an item is out of stock, a price or product detail was incorrect, or we reasonably suspect fraud or unauthorised activity.

If we cancel an order after you have paid, we will refund the full amount to your original payment method within 7 working days.

You can cancel an order free of charge at any time before it is dispatched, by emailing pluto.clothing.in@gmail.com or calling 8971150200 with your order number.

If you have already paid, we will refund the full amount to your original payment method within 7 working days.

Once an order has been dispatched, it cannot be cancelled, but you may request a return, replacement or refund in accordance with our Returns and Refund Policy and applicable law.

Custom orders cannot be cancelled once production has started. However, these restrictions do not affect your statutory rights or remedies, including those relating to defective, deficient or spurious goods, goods that do not match their advertised or agreed characteristics, or late delivery where a remedy is required by applicable law.

We accept online payments only, through our payment gateway partners. We do not accept cash on delivery. We do not store your card, UPI or bank details; payments are handled by the gateway under its own security standards. If money is debited but your order is not confirmed, contact us and we will resolve it or refund you.

Coupons are valid only for the period and conditions stated on them, cannot be exchanged for cash, and cannot be combined unless stated. We may withdraw a coupon used in breach of its conditions or through misuse.

These are covered in the Shipping and Custom Order Policy and the Returns and Refund Policy in this document, which form part of these terms.

If you send us photos, reviews or messages (for example while tagging PLUTO on Instagram or sending pictures on WhatsApp), you confirm you own them or have permission to share them. We will use your photos on our website or social media only with your consent, and you can ask us to remove them at any time by emailing us. Photos of children are used only with the written consent of a parent or guardian.

The PLUTO name, logo, designs, photographs, text and website content belong to us. You may not copy, reproduce or use them commercially without our written permission.

You agree not to misuse the website, attempt to access it without permission, place false orders, or use it for anything unlawful.

To the extent permitted by law, PLUTO is not liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including natural events, strikes, or payment gateway or internet outages.

We will take reasonable steps to communicate material disruptions and handle affected orders in accordance with our policies and applicable law.

Nothing in these terms excludes or limits PLUTO's obligations or your rights and remedies under the Consumer Protection Act, 2019, or other applicable laws, including remedies relating to defective, deficient or spurious goods, goods that do not match their advertised or agreed characteristics, or goods delivered later than the stated delivery schedule, subject to applicable legal exceptions.

Any limitation of liability under these terms applies only to the extent permitted by applicable law.

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction over any dispute, subject to your rights as a consumer under applicable law.

We may update these terms from time to time. The version on the website on the day you order applies to your order.

For any complaints or concerns regarding your purchase or use of our services, please contact our Grievance Officer:

Name: Asrar Mehdi

Designation: Grievance Officer, PLUTO

Email: pluto.clothing.in@gmail.com

Phone: 8971150200

We will acknowledge receipt of your complaint within 48 hours and redress it within one month from the date of receipt.

We will also provide you with a copy of the complaint as recorded by the Grievance Officer