Shipping

Orders are processed within 1 to 3 working days of payment, Monday to Saturday.

Estimated delivery is 3 to 8 days after dispatch, depending on your location. Delivery dates are estimates and may vary due to location, courier operations or circumstances beyond our reasonable control. However, this does not affect your rights or remedies under applicable consumer protection laws where an order is delivered later than the stated delivery schedule, except where the delay is due to force majeure.

Delivery is free on orders above INR 799. For orders of INR 799 or less, the shipping charge is shown at checkout before you pay.

Once your order ships, you will receive a tracking code. You can use it to track your order on the courier's tracking service, and the tracking status is also shown on our website.

The delivery partner may contact you by phone when attempting delivery, so please keep your phone reachable. Please provide a complete and correct delivery address and phone number. PLUTO will not be responsible for delays or failed delivery to the extent they are directly caused by incorrect or incomplete information provided by the customer.

Please check the parcel when it arrives. If it appears tampered with or damaged, please take photographs or record a short unboxing video, where possible, and contact us as soon as reasonably possible, preferably within 2 days of delivery.

Photographs and unboxing videos help us investigate the issue, but they are not the sole basis for determining whether a return, replacement or refund is available under applicable law. The reporting period does not restrict any statutory consumer rights or remedies.

Custom orders are made specifically for you based on the details, sizes and designs you confirm with us.

Full payment is required before we start making a custom order.

Please check measurements and design details carefully before confirming your custom order. Once production starts, changes or cancellations for reasons of personal preference cannot be accepted. This restriction does not affect any return, replacement or refund required under applicable consumer protection laws.

Production usually takes 1 to 5 working days depending on the design and your requirements, in addition to shipping time. We will give you an estimate when you confirm the order.

Custom items cannot be returned or exchanged for change-of-mind or personal preference reasons. However, this does not affect your rights or remedies where an item is damaged, defective, deficient, spurious, materially different from its advertised or agreed specifications, or delivered later than the stated delivery schedule, except where the delay is due to force majeure. In such cases, our Returns and Refund Policy and applicable law will apply.

Minor differences in colour or print placement between a mockup or sample and the finished product may occur due to screen settings, materials or the printing process. Such minor variations are not considered defects where the finished product still materially matches the design and specifications confirmed by you. Material differences from the agreed design or specifications will not be treated as minor variations