Returns and Refund Policy

Items that are unused, unwashed, unworn and in original condition, with all tags and packaging intact.

Items that arrived damaged, defective, spurious, or different from what you ordered or what was advertised or agreed.

Items delivered later than the stated delivery schedule, subject to applicable legal exceptions.

Custom or made-to-order items for change-of-mind returns, unless they arrive damaged, defective or spurious, do not match their advertised or agreed characteristics, or another remedy is required by applicable law.

Items bought with a clearance or final-sale label, if marked so before purchase, for change-of-mind returns. This does not affect any rights or remedies available under applicable law.

Items that have been worn, washed, altered or damaged by the customer after delivery for change-of-mind returns. This does not automatically exclude a genuine claim concerning a defect or deficiency.

1. For change-of-mind or size/colour preference returns, contact us within 2 days of delivery by emailing pluto.clothing.in@gmail.com or calling 8971150200 with your order number and clear photos of the item. For requests involving a statutory consumer remedy, contact us as soon as reasonably possible. The 2-day period does not remove those rights.

2. We will acknowledge your request within 48 hours and inform you of the next steps. Photos help us assess a request but will not, by themselves, be the sole basis for denying a remedy required by law.

3. We will tell you how to send the item back. For approved change-of-mind or preference returns, return shipping is paid by the customer. Where a return, replacement or refund is required because an item is defective, deficient, spurious, does not match its advertised or agreed characteristics, or is delivered late in circumstances covered by law, PLUTO will arrange pickup from your address at no cost to you.

4. Pack the item securely with its tags. We will inspect returned items promptly.

Approved refunds are initiated to the original payment method within 7 working days after we receive and inspect the item. Any inspection will be carried out promptly and will not be used to delay or deny a remedy required by law.

Shipping charges paid at checkout are refunded where required by applicable law or where the return is due to PLUTO's error, including damaged, defective, wrong or non conforming items.

If a discount coupon was used, the refund is the amount you actually paid.

If a change-of-mind return does not meet the stated eligibility conditions after inspection, we will explain the reason and arrange to send the item back to you. This does not affect any return or refund required by applicable law.

If you want a different size or colour for preference reasons, contact us within 2 days of delivery. Exchanges are subject to the item's eligibility and available stock.

These conditions do not restrict your rights to a return, replacement or refund where a remedy is required under applicable consumer protection laws. If an exchange is unavailable in such a case, PLUTO will provide the remedy required by law