Policies
Privacy Policy
Last updated: 14 November 2026. PLUTO, operated by SAP Graphics (GSTIN 29CAJPP7778M1ZH), 285 Narayan Pillai Street, Commercial Street Cross, Shivajinagar, Bengaluru, Karnataka 560001, respects your privacy. This policy explains what personal data we collect, why, and the choices you have, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
Name, phone number, email address and delivery address when you order or contact us.
Password credentials are processed through our authentication service provider, Supabase. PLUTO does not have access to your passwords in readable form.
Order details, and messages you send us on the website, Instagram, WhatsApp or YouTube.
Photos you choose to send us (for custom orders, reviews or tagging).
Basic technical data such as device type and browser, collected through cookies or analytics tools if our website uses them.
We do not collect or store your card, UPI or bank details. These are handled by our payment gateway.
Why we use it
To process, ship and support your orders, returns and refunds.
To reply to your questions and complaints.
To send order updates, and offers or coupons only if you agree to receive them.
To meet legal, tax and accounting requirements.
Who we share it with
Only with those needed to serve you: courier partners (name, address, phone), payment gateways, and website or messaging platforms we use to run the business. We do not sell your personal data.
Our current service providers are:
Courier partner: Professional Couriers
Payment gateway: Razorpay
Website hosting: Vercel
Database: Supabase
Analytics: None (we do not use third-party analytics)
Customer communication: Gmail (pluto.clothing.in@gmail.com)
Photos
We use photos you send only for the purpose you sent them. We publish them on our website or social media only with your clear consent, and you can withdraw consent at any time.
Children
Our website is not meant for people under 18. If a parent or guardian orders for a child, we collect only what is needed for the order, and we do not use a child's data for marketing.
How long we keep it
We keep your data only as long as needed for the purposes above and as the law requires (for example, tax records), then delete or anonymise it.
Security
We take reasonable steps to protect your data, but no online system is completely secure.
Your rights
You may contact us to request access to the personal information we hold about you, request corrections, request deletion where legally permissible, withdraw consent or stop receiving promotional communications.
We may ask you to verify your identity before processing a request. Certain information may need to be retained where required by law.
To exercise these rights or raise a privacy-related concern, email pluto.clothing.in@gmail.com.
Complaints
Contact our Grievance Officer, Asrar Mehdi, Grievance Officer, PLUTO, on his mobile, 8971150200, or at pluto.clothing.in@gmail.com. If you are not satisfied, you may approach the Data Protection Board of India once it is operational.
Changes
We may update this policy, and the latest version on the website applies